Recover abandoned bookings
Some clients pick a service, pick a time, type their email, and vanish: dinner burned, toddler yelled, phone rang. An hour later, Lime Papaya sends them one email with a link straight back to the time they were holding. No list to work, no follow-up to remember.
How it works
- A guest on your booking page gets as far as leaving contact details and a slot, but doesn't finish.
- One hour later, they get a single recovery email with a deep link back to that service and time.
- If they already booked in the meantime (finished after all, or came back on their own), no nudge goes out.
- One nudge per abandoned booking, ever. Nobody gets chased.
Why it's email, on purpose
A half-finished booking doesn't include texting consent, and Lime Papaya won't text someone who never agreed to texts. Email is the channel that's both effective and clean. A guest who left only a phone number gets no nudge at all; the rules matter more than the recovery.
Example. At 9:20 PM a first-timer picks "Hydrafacial, Thursday 2:00 PM," types her email, then disappears mid-checkout. At 10:20 PM she gets one email: the service, the time, a link. She taps it in bed and finishes the booking she meant to make.
Common questions
- What if the slot got taken in that hour? The link returns her to booking; if 2:00 PM is gone she picks from what's real. The nudge recovers the intent, not a hold on the slot.
- Do I see abandoned bookings anywhere? There's no screen listing them today. The recovery runs on its own; finished recoveries show up the only way that matters, as bookings on the calendar.
- Will clients find it pushy? One email, an hour later, about a booking they started. It reads as helpful because it is; there's no second touch.
- Does it work for staff bookings? No, and it doesn't need to: it exists for the self-serve flow where nobody's on the phone to say "you were almost done."
Good to know
- Recovered bookings are indistinguishable from ordinary ones downstream: confirmation, reminder, the whole path.
- Late evening is prime abandonment time, which is why the one-hour delay works; the nudge arrives before bed, not at 3:00 AM.