Get more reviews
Reviews get written in the two hours after a great visit or not at all. Lime Papaya asks at exactly that moment, automatically: a couple of hours after checkout, every completed visit triggers one review request.
How it works
- A visit gets marked Complete (on the appointment, in the Move it along card).
- About two hours later, the client gets the review ask.
- If the appointment stops being a completed visit in the meantime (it was completed by mistake and corrected), the ask cancels itself.
That's the whole system. No lists to pull, no "did we ask her already" spreadsheet.
Make it work harder
- Complete visits when they finish, not at closing time. The two-hour clock starts at the click, and a 9:00 PM ask lands worse than a 4:00 PM one.
- Keep emails and phones current on client records; the ask needs somewhere to go.
- Front-desk habit: for a visibly delighted client, mention the review will arrive. A ten-second heads-up doubles follow-through.
Example. Priya finishes Sarah's facial at 2:55 PM and the desk clicks Complete at 3:00 PM. Around 5:00 PM, Sarah, still glowing, gets the ask and writes the review from her couch. Multiply by a month of visits and the profile fills itself.
Common questions
- Which review site does it point to? The ask goes out as part of your account's messaging setup. What you control day to day is the trigger: completed visits.
- A client got asked twice? Each completed visit asks once. Two visits, two asks; that's by design, and regulars are your likeliest reviewers.
- Can I exclude someone? Not per-client today. For the rare client you'd rather not ask, the lever is the status: a visit that isn't completed doesn't trigger.
- Why two hours? Long enough to be home, short enough to still feel the visit. It's the window where "sure, I'll write something" actually happens.
Good to know
- No-shows and cancellations never trigger asks; only completed visits do.
- Review volume tracks completion hygiene almost one-to-one. If asks seem thin, check whether visits are getting completed at all.