What clients see when they book
Knowing the client's side of your booking page makes you faster at the desk: you can answer "where do I tap" questions from memory, and you'll spot in a second when something on your end (a hidden service, a full day) is what a caller is actually running into.
The walk-through
- The client opens your booking page. It carries your business name, and the whole flow runs on it.
- Service. Your menu, grouped by the categories you set. They pick one.
- Provider. Everyone bookable who offers that service, or Anyone available when there's a real choice.
- Time. Real open slots, in the location's timezone, inside your booking window. Full day? The page offers the waitlist instead: they join and get reached out to when a spot opens.
- Their details. First name, last name, email, and a 10-digit phone. A medical treatment also asks for date of birth, and any required consent form is signed right there: they type their full name to sign.
- If your policy asks for a deposit, the summary shows a Due now (deposit) line with the amount before they commit.
- They book. The confirmation includes an add-to-calendar link and a private link to manage the booking, and the appointment lands on your calendar as Booked.
Example. At 9:40 PM a client opens Golden Coast's page from Instagram, picks "Hydrafacial" under Skin, keeps Anyone available, takes Thursday 2:00 PM, types her details, and books. Thursday's column has a new chip before the spa opens the next morning.
[Screenshot: the booking page's time step on a phone]
Common questions
- A client says there are no times. Four usual causes, in order: the day is outside your Booking window (days), the slot is inside the minimum-notice lead time (last-minute times don't show), no bookable provider offers that service that day, or the service itself isn't Bookable.
- Do clients need an account? No. They book as guests with name, email, and phone.
- Two people going for the same slot? The first one to reserve gets it; the other sees "That time is no longer available." and picks another. Your calendar can't double-book.
- Why didn't the page offer a provider choice? Anyone available only appears when more than one eligible provider offers the service. One provider means no choice to make.
Good to know
- Offered start times follow a set rhythm (every 15 minutes by default), inside the location's open hours and each provider's schedule.
- The page never shows another client's name or details; each visitor sees only their own booking.