Reply C to confirm
The reminder asks one thing: "Reply C to confirm." When the client does, their appointment flips from Booked to Confirmed on its own, and your morning list of question marks gets shorter.
How it works
- The reminder text ends with "Reply C to confirm or call us to reschedule."
- The client texts back C (CONFIRM and CONFIRMED work too, any casing).
- Their soonest booked appointment flips to Confirmed. The tag updates on Today, the calendar chip's status dot changes, and the reply sits in their thread.
Example. Wednesday's reminders go to nine clients. By Thursday morning, six replied C. Today shows six Confirmed and three Unconfirmed, and the desk knows exactly who gets a personal follow-up text.
Common questions
- What if they reply "C" to the wrong message? The confirm keyword acts on their soonest booked appointment, which is almost always the one the reminder was about. Already confirmed? The reply changes nothing.
- They replied "yes" instead of C? YES is an opt-in keyword, not a confirmation. The appointment stays Booked; the desk can confirm it by hand from the appointment page (Confirm in the Move it along card).
- Does confirming matter, practically? It's the difference between hoping and knowing. Confirmed clients show up; Unconfirmed ones are where no-shows hide, and the Today screen makes them easy to chase.
- Can the desk confirm for them? Yes, after a call: open the appointment and click Confirm.
Good to know
- The whole exchange lives in the client's thread in Messages, reminder and reply together.
- Confirmed is a status like any other: it still checks in, completes, or cancels normally.