Appointment reminders
Reminders are your no-show insurance, and they run themselves: at the hour you choose, every upcoming appointment gets a nudge, by text for opted-in clients and by email for everyone else.
Set the timing
- In the left sidebar, click Settings. The Organization tab opens.
- In the Online booking card, set Reminder timing (hours before). 24 is the default and a solid choice.
- Click Save changes. The new timing applies to reminders from then on.
What the client gets
The text reads like this, with the real details filled in:
"Hi Sarah, a reminder from Santa Monica: Hydrafacial on Thursday, 2:00 PM. Reply C to confirm or call us to reschedule."
Clients without SMS consent get the same reminder by email, so the choice of channel never decides whether a reminder happens.
Example. Golden Coast runs 24-hour reminders. Wednesday at 2:00 PM, Thursday's 2:00 PM client gets her text; she replies C, and her calendar chip flips to Confirmed before the desk looks up.
Common questions
- A client says they never get reminders? Two checks: their record has a phone or email on file, and (for texts) they've opted in. Opted-out or phoneless clients get email; missing both means no reminder can reach them.
- Can different services have different reminder times? One timing per business today, from the setting above.
- What does replying C do? It confirms: their soonest booked appointment flips to Confirmed on your calendar. Details in Reply C to confirm.
- Do cancelled appointments still remind? No. A cancelled or rescheduled appointment reminds against its current state and time, not the old one.
Good to know
- Reminder timing counts back from the appointment's start in the location's timezone.
- Morning-after tip: Unconfirmed rows on Today are the clients who didn't reply. A personal text finishes what the reminder started.