Handle a no-show
When a client never arrives, mark it. The no-show lands on their history (so a pattern is visible before you take the next booking), and your day's numbers stay honest.
Who can do this: Owner, Admin, Manager, or Front desk.
Mark it
- Open the appointment from the Calendar or Next up.
- In the Move it along card, click Mark no-show.
- The status flips to No show, with a warning-toned tag wherever the appointment shows.
Example. A 10:00 AM never shows and doesn't answer. At 10:20 the front desk marks the no-show, and the note is on the client's history the next time she books.
Common questions
- Can I undo a no-show? No. No show is final, like Complete. If the client turns up late after all, book a fresh appointment for the time you can actually give them.
- No-show or cancel? If they told you ahead of time, cancel. No-show is for the empty chair you found out about the hard way.
- Can I charge for it? There's no automatic no-show fee today. If your policy charges one, run it at the desk like any other payment; see Take a payment at checkout.
- Does it text the client? No. If you want to follow up, Messages is two taps away, and a human note lands better on this one anyway.
Good to know
- No-shows keep their services and price on record, so you can see what the empty chair cost you.
- A pattern of no-shows on a client's history is your cue to ask for a deposit next time.