What the voice receptionist does
Every missed call is a booking that went somewhere else. The voice receptionist answers your phone, talks like a person, books real appointments into your calendar, answers the questions you've taught it, and hands anything sensitive to a human. It never has a sick day and it answers at 9 PM.
What it handles on a call
- Booking. It offers real availability (the same slots your booking page shows) and books straight onto the calendar. The appointment arrives like any other, confirmation included.
- Questions. Hours, parking, pricing, prep: whatever you've put in its FAQ, in its greeting, or in the playbook.
- Handoffs. A caller who needs a human (a complaint, a medical question, anything outside its lane) gets transferred to your escalation number.
- Both languages. English and Spanish, if you enable both.
What it deliberately doesn't do
- It doesn't guess. A question outside its FAQ and playbook gets a graceful handoff, not an invented answer.
- It doesn't diagnose or advise medically. Clinical questions go to your team.
- It doesn't hide that calls may be recorded; your consent line plays by your rules.
Example. Tuesday, 8:40 PM, closed. A caller asks for "a hydrafacial Thursday afternoon." The receptionist offers 2:00 PM with Priya, books it, and the desk walks in Wednesday to a new chip on Thursday's calendar and a call log showing how it went.
Common questions
- Is it answering my real phone line yet? The status at the top of Settings, then Receptionist tells the truth: Simulation only, Paused, or Answering calls. Real telephony arrives with go-live; simulation works today.
- What does a caller hear first? Your Greeting, then your Recording consent line if you've set one.
- Where do its bookings land? On the calendar, same as any booking, with the usual confirmation to the client.
- Can I hear what happened on a call? The Recent calls card on the Receptionist settings page logs each call and its outcome.
Good to know
- The receptionist reads the same availability engine as your booking page, so it can't double-book any more than a client can.
- Its answers are only as good as what you feed it. Ten minutes on the FAQ pays for itself the first busy Saturday.