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Lime Papaya

© Lime Papaya · The spa and medspa platform built for the way you actually scale.

AI voice receptionist · included with Group

The phone rings. It gets answered. Every time.

A native receptionist that lives inside your calendar, not beside it. It books real appointments, quotes your real prices, and knows exactly when a human should take over.

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Tuesday, 9:04 pm

After close

Hi, do you have anything for a couples massage Saturday?

We do. Saturday has 1:00 or 4:30 open, two providers each time. Both are 60 minutes at $115 each. Which time?

4:30. And my wife gets migraines, is the deep tissue okay for her?

That’s one for your provider, so I’ve passed it along and they’ll text you back. You’re booked for two at 4:30 Saturday.

Couples massage · Sat 4:30 pm · 2 guestsBooked
Not a phone tree

It works your book, not a script

Most phone AI reads a script and emails you a lead. This one holds your actual calendar. When it says 4:30 is open, 4:30 is open, and when the caller says yes, the appointment exists.

  • Books into your real calendar, with the same double-booking checks your desk uses
  • Knows your services, prices, and hours from the catalog, not a script
  • Takes messages straight into the client's text thread
  • Confirms by text with day and time only, nothing sensitive

One call, fully handled

IntentBooking · 2 guests
Slot checkReal calendar, conflict-checked
Medical questionEscalated to provider
ConfirmationTexted · day and time only
TranscriptSaved to call history
The rules it never breaks

Confident on the phone, humble about medicine

Medical questions go to a human

It never gives medical advice. The moment a call turns clinical, it takes a message for your provider and says so plainly.

Three strikes and it hands off

Confused twice? It stops guessing, gives the caller your front desk number, and logs where it lost the thread.

Every call on the record

Full transcript, outcome, and any booking it made, saved to your call history. You can read every word it said.

Rolling out with the Group tier

Voice goes live per organization, after your sign-off, never silently. Until then you can run every call in the simulator, read the transcripts, and set the rules it will follow.